AI receptionist and customer support agent for small businessesAnswers the call.Books the appointment.Tells you who called.
Callers get real answers from your own business info, day or night — whether they’re booking an appointment, asking a product question, or reporting a problem. You get the details without the phone tag.
Example call: booking a consultation
- Caller: Hi, I’d like to book a consultation. Do you have anything this week?
- Assistant: Yes. I have Thursday at 10 AM or Friday at 2 PM. Which works better for you?
- Caller: Thursday at 10, please.
- Assistant: Great. May I have your name and the best email for your confirmation?
- Caller: Jordan Lee, [email protected].
- Assistant: Thank you, Jordan. You’re booked for Thursday at 10 AM. Is there anything else I can help with?
- Caller: No, that’s everything. Thanks!
- Assistant: You’re welcome. Have a great day!
Booked Thursday, 10:00 AM. Confirmation email sent.
On the call
More callers booked
- Answers 24/7 from your own business info
- Books and reschedules appointments, with email confirmations
- Puts urgent calls through to the number you choose
- Screens out spam and robocalls, and never bills you for them
After the call
More time for your team
- Alerts you right away when a caller asks for a callback, with name, number, and need
- Logs every call with a full transcript
- Keeps tasks, notes, and follow-ups moving for your team
- Opens tracked support tickets from emails and calls (Business Growth and Business Pro plans)
What the research says
Keep customers: grow profit
51%[1]
better customer retention reported by customer-obsessed organizations than by others, in Forrester’s 2024 research.
- [1] Forrester. (2024). Forrester’s 2024 US Customer Experience Index, press release, June 17, 2024. Forrester(opens in a new tab)
AI staff for your front office and back office
Two AI agents on your team: a voice agent that answers every call, and a back-office agent that handles follow-up tasks and, on Business Growth and Business Pro plans, your support tickets, both working from the same customer records.
Front Office
Customer-facing calls
Answers every call around the clock, including after hours. It recognizes returning callers and uses their history, books and reschedules appointments with an email confirmation, and saves a new caller's details to your contacts. When a question needs more, it checks with your back-office agent or takes a callback request.
- 24/7 answering, even after hours
- Bookings confirmed by email
- Returning callers recognized
- Spam and robocalls screened out
Back Office
Internal operations
Your coordinator behind the scenes and the agent that talks with you, from your dashboard or on Signal. It alerts you when a caller needs a callback, updates customer records, and schedules follow-ups. On Growth and Pro plans it also reviews each new support ticket, suggests a reply, and flags the important ones for your decision.
- Callback alerts sent to you
- Contacts and follow-ups updated
- Handles email, calendar, and files
- Tickets reviewed and flagged
Customer Support
Your virtual support staff
Your back-office agent handles support like a member of your staff. It turns emailed requests and reported problems into tracked tickets, answers technical and product questions from your own documentation, and drafts replies that follow your support policies — ready for your team to send. Included with Growth and Pro plans.
- Answers from your own docs
- Requests become tracked tickets
- Refunds and complaints flagged
CRM
Customer management
Builds customer profiles from your calls. Track call history, log notes, and keep a complete record so your team always has context.
- Caller details saved to contacts
- Full transcript of every call
- Notes and activity history
Integrations
Google Workspace
Connect Gmail, Drive, and Calendar so your assistant can read messages, find files, and schedule appointments without switching apps.
- Gmail integration
- Drive file access
- Calendar scheduling
Business Knowledge
Your custom knowledge base
Upload your services, prices, policies, and FAQs as documents. Both AI agents answer from your custom knowledge base: the voice agent on calls, and the back-office agent in support replies. It stays private to your business.
- PDF, Word, and text documents
- Answers on calls and in replies
- Private to your business
Who uses AssistStaff
Businesses that book by phone — and businesses whose phone is their support line.
AI receptionist for home services
Plumbing, HVAC, and electrical: catch after-hours calls and book the job before the caller tries someone else.
AI receptionist for law firms
Take new-client calls, gather the details, and book consultations for your attorneys.
AI receptionist for salons and spas
Book, move, and cancel appointments by phone without stopping in the middle of a client.
AI receptionist for real estate and property managers
Capture buyer, seller, and renter leads, book showings, and flag after-hours maintenance emergencies.
AI receptionist for accounting, insurance, and consulting
Run client intake, book meetings, and handle tax-season and renewal-season call spikes.
AI customer support for software, IT, and online stores
Take support calls 24/7, answer common questions from your own docs, and on Growth and Pro plans open a tracked ticket for every reported problem.
AI receptionist for every industry
See how growing businesses in other fields use AssistStaff to answer their calls.
Busy with the people in front of you, or closed for the night? Our after-hours answering service picks up every call, and urgent calls go straight to the person you choose, so an emergency never waits until morning.
Set up AI phone answering in minutes
Three simple steps to put your AI receptionist on the phone.
- 01
Add Your Business Info
Add your hours, services, and FAQs, upload documents, and connect your Google Calendar. Your assistant learns how you operate.
- 02
Set Your Call Rules
Choose a voice and decide which calls to transfer, when to take a message, and how appointments are booked.
- 03
Get Your AssistStaff Number
Every account includes its own AssistStaff phone number. Callers can dial it directly, or you can forward your existing business number to it at any time. No coding needed.
See how AssistStaff can help your business grow
Every business grows by answering its calls and supporting its customers. Book a free demo to see it work for your business, or ask us anything about how it fits your team. It’s free, with no obligation.