Does the AI receptionist speak Spanish?

Yes. AssistStaff answers in English or Spanish, and also in Korean. Each caller hears the language saved as the preferred language on their contact record, so a Spanish-speaking customer gets the whole call in Spanish: greeting, questions, booking and wrap-up.

How does it know which language to use for a caller?

It uses the preferred language on the caller’s contact record. Callers who are not in your contacts yet are answered in English. Set a customer’s preferred language to Spanish once, and every call after that is answered in Spanish. It does not switch languages in the middle of a call.

Are my notes in English?

Yes. Even when the conversation is in Spanish, the call summary, notes, messages, contact details and appointments are saved in English, so you and your team can read and act on every call without translating anything.

Can Spanish-speaking callers book appointments?

Yes. The receptionist books, reschedules and cancels appointments on your Google Calendar during the call and can send a text message confirmation, the same as it does for English-speaking callers.

Do I need to hire bilingual staff to use it?

No. The AI receptionist handles the Spanish conversation for you. You only need to read the English notes and call customers back when a job or question needs a person.

English & Spanish call answering

Bilingual AI receptionist for English and Spanish callers

AssistStaff is a bilingual AI receptionist that answers your business calls 24/7 in English or Spanish. Each caller hears the language saved on their contact record, while every message, note and appointment reaches you in English. Spanish-speaking customers get real help on the first call, and you never have to hire bilingual staff.

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Why a Spanish answering service pays off

In Texas and across much of the country, a large share of homeowners, tenants and small-business customers are more comfortable speaking Spanish, especially when something has gone wrong and they need to explain it quickly. When those customers reach a voicemail greeting they only partly understand, or a receptionist who cannot follow them, many simply hang up and call the next company on the list.

A Spanish answering service fixes that leak without changing how you run the business. Customers who prefer Spanish hear Spanish from the first word, explain the problem in their own words, and leave the call with an appointment or a clear next step. For an owner-run business, that is the difference between a missed call and a booked job.

How English and Spanish call answering works

AssistStaff picks the language from the caller’s contact record. Every contact has a preferred language: English, Spanish or Korean. When a contact whose preferred language is Spanish calls your business number, the receptionist greets them, answers questions and books the appointment in Spanish. Callers who are not in your contacts yet are answered in English, and you can set their preferred language to Spanish when you add or edit the contact, so every call after that is in Spanish.

Answers 24/7, including nights, weekends and holidays
Books, reschedules and cancels appointments on your Google Calendar during the call
Sends a text message (SMS) confirmation after booking
Answers questions from your own business information: hours, services, service area and policies
Transfers urgent calls to you or your staff, and sets up a callback when nobody can pick up
Logs every call with a transcript and builds the customer profile automatically

Built for home services and law offices

Home service companies feel the language gap first. A plumber, HVAC technician or electrician is usually on a job when the phone rings, and the caller with a leaking water heater or a dead air conditioner wants an answer now. The bilingual receptionist takes the address, the problem and the best time to come out, flags urgent calls so they reach you fast, and books the visit straight onto your calendar.

Law offices see the same pattern with intake calls. A potential client who speaks Spanish can describe their situation, leave their contact details and book a consultation without waiting for a Spanish-speaking staff member to be free. Your attorneys still decide what to say about any case; the receptionist’s job is to take the details carefully and set the appointment.

Serve Spanish-speaking customers without hiring bilingual staff

Hiring a full-time receptionist costs about $38,000 a year in median pay alone, according to the U.S. Bureau of Labor Statistics, and finding one who is fully bilingual and available after hours is harder still. AssistStaff plans start at $29 a month and cover every hour of the day in English, Spanish and Korean.

You do not need to change phone carriers or learn new software. Forward your existing business number, add your business information, choose your plan and the receptionist starts answering. No coding is required.

Every record stays in English for you

Your callers talk in the language they are comfortable with; you read everything in English. Call summaries, notes, messages, contact details and appointments are all saved in English in your dashboard, so anyone on your team can follow up, even if nobody in the office speaks Spanish. When you call a customer back, the contact record shows their preferred language so you know what to expect.

Recepcionista virtual bilingüe con IA

AssistStaff es una recepcionista virtual bilingüe con inteligencia artificial para pequeños negocios. Contesta las llamadas de su negocio las 24 horas, los 7 días de la semana, en inglés o en español, según el idioma preferido que tenga guardado cada cliente en su ficha de contacto.

Durante la llamada, la recepcionista agenda, cambia o cancela citas en su Google Calendar, envía la confirmación por mensaje de texto, toma recados y responde preguntas con la información de su negocio. Si una llamada es urgente, se la transfiere a usted o a su equipo. Usted recibe todas las notas y citas en inglés, listas para darles seguimiento.

Atiende de día, de noche, fines de semana y días festivos
No necesita contratar personal bilingüe
Planes desde $29 al mes; solicite una demostración gratuita

Frequently asked questions

Does the AI receptionist speak Spanish?: Yes. AssistStaff answers in English or Spanish, and also in Korean. Each caller hears the language saved as the preferred language on their contact record, so a Spanish-speaking customer gets the whole call in Spanish: greeting, questions, booking and wrap-up.
How does it know which language to use for a caller?: It uses the preferred language on the caller’s contact record. Callers who are not in your contacts yet are answered in English. Set a customer’s preferred language to Spanish once, and every call after that is answered in Spanish. It does not switch languages in the middle of a call.
Are my notes in English?: Yes. Even when the conversation is in Spanish, the call summary, notes, messages, contact details and appointments are saved in English, so you and your team can read and act on every call without translating anything.
Can Spanish-speaking callers book appointments?: Yes. The receptionist books, reschedules and cancels appointments on your Google Calendar during the call and can send a text message confirmation, the same as it does for English-speaking callers.
Do I need to hire bilingual staff to use it?: No. The AI receptionist handles the Spanish conversation for you. You only need to read the English notes and call customers back when a job or question needs a person.

Stop missing calls this week

Set up takes minutes. Forward your business line and your AI receptionist starts answering right away.

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